Support
If a letter arrives.
What to do, in order.
What to do, in order.
Note the date on it
The date decides everything else.
Check it against your coverage
Your plan page shows the day yours began.
Send it to us
A licensed practitioner takes it from there.
Reaching a person
Two terms worth knowing
Coverage applies to IRS notices dated on or after your coverage start date, which is the day of your first successful payment. A notice dated before then, or a matter already under way when you enroll, is not covered.
Payments are non-refundable once processed. You may cancel at any time to prevent future charges. Cancellation does not affect payments already made.
Questions.
What is not covered?
Letters dated before coverage begins, court proceedings, preparing returns, and the tax itself.
When does coverage start?
Coverage applies to IRS notices dated on or after your coverage start date, which is the day of your first successful payment. A notice dated before then, or a matter already under way when you enroll, is not covered.
What if I already have a letter?
You can still enroll, but that letter is not covered: coverage applies only to notices dated after coverage begins.
What if I have an unfiled year?
You can still enroll, but filing that year is not what a plan covers: coverage is representation on notices dated after coverage begins, not preparing returns.
Why do I need this?
A notice arrives with a deadline already running, and answering one properly takes a licensed practitioner. A plan means that person is yours before the letter lands, not after.
How do I cancel?
Cancel anytime from your dashboard in one click. No phone call, no chat, and no offer to click through. Once you cancel, you are not charged again, and your coverage continues through the last day of the period you have already paid for.